The 20 is a nationwide group of world class Managed IT Service Providers that have come together to join forces and operate with a single service delivery model based on a proven methodology and quantifiable results, and utilize economies of scale as a group to share unified resources and buying power.
As a member of The 20, we deliver a truly nationwide footprint that's much more robust than the "boots on the ground" approach most nationwide MSP practices adopt. By working together, we leverage the combined skills, expertise and knowledge of hundreds of IT business owners and their staff.
We are a nationwide group, utilizing the same service delivery model with industry leading tools, singing to the same sheet of music.
We’ve built out a singular, 100% US based Support Desk and Network Operations Center (NOC) utilizing a proven and tested service delivery model based on hundreds of years of combined experience and best practices.
Duplicated costs have been eliminated.
Significant buying power with leading manufacturers such as Dell, HP and Microsoft compared to the "Mom and Pop" IT Shop.
We use a state of the art electronic network documentation system. We document your entire network and build a comprehensive “IT Bible” of your network. The result: Anyone from our team can immediately provide quality support because they have all of the information and knowledgebase needed at their fingertips. We can provide you and/or key employees access to this documentation
1.
What does this mean?
We operate 24 / 7 / 365. Our company's entire focus is on mitigating, eliminating and preventing system downtime for our clients. All of our services and solutions revolve around this approach.
2.
What does this mean?
We do not charge labor in any form or fashion. You will not see out of scope labor, hourly rates sheets or hidden charges in our agreements. Anywhere. Period.
3.
What does this mean?
With most IT companies, you get unpredictable cost and finger pointing when it comes to your IT. With an in-house IT department, you would pay an IT guy a fixed amount of money every month and you have them manage all your IT. Our model reflects that same paradigm.
4.
What does this mean?
Most MSPs will come in and quote a vague, lump sum number for your monthly fee. You have no way to forecast and project how that fee would change should you grow or contract. If you look at our agreement you’ll see that each computer has a cost associated with it as well as the servers.
The only way our monthly agreement price changes is if you grow or you contract. For example, you hire a new employee who needs a new laptop set up. If you lose an employee, our pricing will automatically adjust.
We are serious about superior IT support. We leverage the combined skills, expertise, and knowledge of hundreds of IT companies to tackle your IT problems quickly so you can simply focus on growing your business.
